Job Description
QBench is a fast-growing, fully remote SaaS company powering modern laboratory operations through our cloud-based LIMS platform. As we scale and serve increasingly sophisticated customers,
secure, reliable, and well-controlled internal systems are essential to protecting customer data, enabling our team, and meeting compliance expectations such as SOC 2.
The Systems Administrator plays a critical role in ensuring QBench employees have secure, reliable, and frictionless access to the tools they need—while also owning key IT and security controls that support our SOC 2 posture. This role goes beyond day-to-day IT support and into building scalable systems, improving security maturity, and continuously raising the bar for internal IT services.
The Role We are looking for a proactive, security-minded Systems Administrator who thrives in a remote-first environment and takes pride in building clean, well-documented, and auditable systems.
You will own our device fleet and internal platforms, help enforce access and security controls, and partner closely with Operations, Engineering, and Leadership to support SOC 2 readiness and ongoing compliance. You’ll be encouraged to identify risks, propose improvements, and implement better ways of working—without waiting to be asked.
Key Responsibilities Device & Endpoint Management - Own and manage all company-issued devices using JAMF MDM (macOS-first environment).
- Configure secure baseline device configurations aligned with company security policies.
- Ensure devices are properly encrypted, patched, monitored, and compliant with SOC 2 requirements.
- Manage the full device lifecycle including provisioning, onboarding, offboarding, and secure decommissioning.
- Maintain accurate device inventory and documentation for audit and security purposes.
Security, Antivirus & Access Controls - Manage endpoint protection, antivirus, and security tooling across all company devices.
- Enforce least-privilege access by managing user access provisioning, changes, and deprovisioning across systems.
- Participate in and support regular access reviews to validate appropriate permissions.
- Monitor security alerts and assist with investigation and remediation of endpoint or access-related incidents.
- Support incident response processes and documentation as required for SOC 2 controls.
Systems & SaaS Administration - Administer and support company-wide platforms such as identity management, productivity tools, collaboration systems, password management, and security tooling.
- Ensure access to systems is role-based, documented, and auditable.
- Maintain SOPs, policies, and system documentation that support security, availability, and confidentiality requirements.
- Assist with vendor and third-party access management and security reviews.
SOC 2 Compliance & Audit Support - Own day-to-day IT and endpoint controls that map to SOC 2 Trust Services Criteria (Security, Availability, Confidentiality).
- Collect, maintain, and provide audit evidence related to:
- Device management and endpoint security
- User access controls and lifecycle management
- Antivirus and monitoring
- Change management for internal systems
- Partner with Operations and Leadership to prepare for SOC 2 audits and address auditor requests.
- Identify and remediate control gaps identified through audits or internal reviews.
- Continuously improve the maturity of IT controls as the company scales.
IT Operations & Continuous Improvement - Identify opportunities to improve reliability, security, and employee experience across IT services.
- Standardize and automate repeatable IT workflows where possible.
- Track and improve key IT metrics such as onboarding time, device issues, and access-related incidents.
- Proactively recommend improvements to tools, policies, and processes.
Cross-Functional & Special Projects - Spend an initial portion of time assisting the Operations team with special projects related to systems, security, compliance, or scaling initiatives.
- Collaborate with Finance, People Ops, Engineering, and Leadership on systems-related needs.
- Act as a trusted internal advisor on IT and security best practices.
Measurable Outcomes / Success Metrics - 100% of company devices managed, secure, and compliant via JAMF
- Timely and accurate onboarding/offboarding with no access control gaps
- Successful completion of SOC 2 audits with no high-severity findings related to IT controls
- Clear, auditable documentation for all in-scope IT systems and processes
- Reduced device, access, and security-related incidents over time
- Positive internal feedback on IT reliability and responsiveness
Required Qualifications - 4+ years of experience in a Systems Administrator, IT Administrator, or similar role.
- Hands-on experience managing macOS devices using JAMF or equivalent MDM.
- Experience managing endpoint security, antivirus, and device compliance.
- Experience administering SaaS tools in a fully remote environment.
- Strong understanding of identity and access management concepts.
- Experience supporting or working within SOC 2-aligned environments.
- Excellent written communication and documentation skills.
- Comfortable operating independently in a remote, async-first company.
- Legal resident of the United States residing in the United States.
Preferred / Nice-to-Have - Experience supporting SOC 2 Type I or Type II audits
- Familiarity with SOC 2 tooling (Drata, Vanta, Secureframe, or similar)
- Experience with IT automation or scripting
- Prior experience at a SaaS company with 50–200+ employees
- Background assisting with vendor risk assessments or security reviews
Who You Are - Ownership-Oriented: You take responsibility for systems, controls, and outcomes.
- Security-Minded: You proactively think about risk, access, and data protection.
- Process-Driven: You value documentation, repeatability, and audit-ready systems.
- Curious & Improving: You’re always looking for better tools and smarter processes.
- Collaborative: You partner well with Operations and other teams to solve real problems.
Why QBench?- Fully remote, US-based role
- High ownership and autonomy
- Direct impact on security, compliance, and company scalability
- Competitive compensation and benefits
- Opportunity to shape IT and security foundations as QBench grows
Job Tags
Full time,