Job Description

Envera Health has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume inbound call position.

Envera Health's  Patient Access Coordinators  work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone.

Benefits (Full-Time):

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
• Paid Federal Holidays
• NEW Employee Bonus ($500*)
• Bonus Program (up to $400/month)
• Life Insurance and Long term disability insurance are provided at no cost
• A few different Health Insurance plan options
• 401k plan matching (5%)

Patient Access Coordinator   Responsibilities:

• Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls)
• Schedule appointments for multiple clinical sites according to client-specific protocols.
• Gather & input patient demographic and insurance information into the practice management system.
• Report complex clinical issues to the appropriate supervisor/client partner.
• Document call activity, outcomes, and other notes as needed in the client system.
• Work collaboratively with colleagues to meet the goals and objectives of the department.
• Assist callers and navigate them to the appropriate resources.
• Must meet attendance and performance standards.

The starting wage for this entry-level position is: $16.00/per hour (non-negotiable), with the ability to obtain additional Monthly Bonuses based on attendance & performance.
NEW EMPLOYEES: You will be eligible for a retention bonus of up to $500 , subject to taxes and other applicable deductions, after 90 and 180 days of employment. Details and stipulations will be shared with you during Orientation.

Required Qualifications :

• Customer/patient service skills
• Experience handling a high volume of inbound calls
• Excellent communication skills over the phone
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Preferred Qualifications :

• 1+ Year(s) of experience with HIPAA and patient privacy requirements.
• 2+ Years of experience with medical terminology, EHR systems, and insurance processes.
• 2+ Years of experience in healthcare customer service or clinical support environments.
• 2+ Years of experience working in a call center
• EPIC System
• Ability to multi-task in a fast-paced environment with a high degree of attention to detail

This is a  work from home position. See application questions for the list of states we employ in.

Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today’s consumer demands by engaging and retaining patients to build relationships that last. Our people are authentic, courageous, innovative, principled, empathetic and entrepreneurial.

Our Values:

Truth, Collaboration, Joy, Humanity, Performance, Accountability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:

• Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)

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