NetScout Job at Openkyber, South Carolina

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  • Openkyber
  • South Carolina

Job Description

Hansen Talent Group is seeking a Workstation Support Analyst to support a large enterprise in Charleston, SC. This role will focus on configuring, installing, and maintaining desktop software/hardware while providing 2nd-level technical support to internal users.

What You ll Do:
  • Configure, install, and maintain workstation hardware/software in a Windows environment.
  • Provide deskside and remote support for incident tickets, service requests, and user issues.
  • Troubleshoot and resolve technical problems; ensure compliance with security standards.
  • Support Citrix/RDP access, print devices, and asset management.
  • Document configurations, create guidelines, and contribute to process improvements.
What You Need:
  • A+ Certification
  • Experience with Windows, Microsoft M365, IBM BigFix, Trellix, Cisco AnyConnect, ServiceNow.
  • Strong customer service and communication skills.
Nice to Have:
  • Asset management systems, NetScout, A/V support, Citrix support.

Job Tags

Remote work,

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