Job Description

Service Technician (Machine Tools)

Position Summary:

The Service Technician is a full-time, hands-on technical expert responsible for the installation, maintenance, and repair of CNC machines and related equipment, including electrical, fluid, and mechanical systems. The role involves interpreting schematics, aligning machinery, troubleshooting complex servo-activated systems, and training junior techs. Candidates must possess strong communication skills, proficiency with engineering tools and blueprints, and a solid foundation in both mechanical and electrical principles. The position also requires flexibility to travel to client locations, and the ability to perform acceptance testing and customer training to ensure high satisfaction and optimal equipment performance.

This position is controls- and systems-focused , not a traditional electrician role. The Service Technician is expected to diagnose, troubleshoot, and resolve PLC- and CNC-controlled system faults (Fanuc and similar platforms). The role does not primarily involve electrical wiring or installation work, which is handled by on-site electricians. Candidates whose experience is primarily residential, commercial, or industrial electrical wiring may not be the right fit.

Employment Type: Full Time - Hourly

Key Responsibilities:

• Strong interpretation of electrical and fluid schematics

• Troubleshooting of fluid and electrical servo-activated systems

• Geometrical level and alignment of CNC machines

• Troubleshooting and repair of mechanical components such as spindle units, gearboxes, and other mechanical machine components

• Mechanical troubleshooting of closed and open loop axes control

• CNC geometry and positioning axis compensation

• Train hands-on Junior Service Engineers

• Advises management regarding customer satisfaction, product performance, and suggestions for product improvement

• Ability to align and use positioning, straightness, and geometry measuring lasers

• 5-axis Traori setup

• Automatic tool changer and tool management troubleshooting and setup

• Acceptance test with customers

• Maintenance training for customers

• Hands-on troubleshooting of PLC- and CNC-controlled systems (Fanuc experience strongly preferred)
• Diagnosis and resolution of system-level faults, alarms, and control logic issues
• Troubleshooting of fluid and electrical servo-activated systems at the controls level (not wiring-only work)

Qualifications:

• Able to meet customer needs in difficult and demanding situations

• Demonstrated, hands-on experience troubleshooting CNC and PLC-controlled systems

• Ability to independently diagnose control faults (not defer to electricians or controls engineers)

• Comfortable with international travel to remote locations

• Strong verbal and written communication skills

• Ability to work with personal computers, various software applications, read engineering blueprints, and use hand tools

• 4+ years’ experience in the Machine Tool Field

• Experience with Fanuc controls or similar CNC platforms preferred

• Hours as required to meet the needs of your projects
• Some domestic and international travel will be required

  This role IS:
  

• Focused on CNC controls, PLC troubleshooting, and system diagnostics
• Responsible for identifying root causes of machine and control faults
• Expected to work independently on complex technical issues

  This role IS NOT:
  

• A general electrician or wiring-focused position
• Primarily responsible for conduit, panel wiring, or facility electrical work
• An observational or assist-only controls role

  Success in this role looks like independently diagnosing and resolving CNC and PLC system faults without reliance on on-site electricians.

  Location & Compensation:

  • Groton, CT (Onsite Daily Required)
  • Pay: $24-43p/hr
  • Benefits package, including health, dental, vision, life insurance, and a 401(k) match.
  • Travel up to 10-15%, visiting clients and providing services
  • Join the team to work on groundbreaking projects known for its innovation.

    About Lean Synergy: Lean Synergy Solutions is a Veteran-owned & operated recruiting firm dedicated to aligning top-tier talent with high-impact roles across diverse industries. Our team, comprised of experienced military professionals and industry specialists, brings a mission-driven approach to workforce solutions. With a specialized focus on placing skilled change management professionals, we help organizations navigate transformation with precision. We are committed to supporting transitioning service members, veterans, military spouses and civilian professionals by providing access to meaningful, long-term career opportunities that drive success for government, public and private sector clients.

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