Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• ​This job is a member of the Finance Team within the Finance Division.
• ​Responsible for supporting and assisting a team of 6-8 Specialists. Team Lead reports directly to the Supervisor – Cargo Revenue Accounting and assists supervisor with day to day department activities.

What you'll do

• ​Manages receivables and serves as accounting point of contact for largest and most complex customer credit accounts
• Manages, Audits, Invoices and Reconciles Cargo Blocked Space Agreements
• Audits and processes customer refunds for overbilling/overpayment
• Assists Specialists with general day to day questions
• Directs the training of new hires
• Creates training classes on subjects of interest or new procedures
• Facilitates escalated customer calls with all departments necessary to resolve issues
• Coverages to ensure continuous work flow
• Manages the monthly target/cashlist process for the team
• Performs account analysis to identify chronic issues driving the aging/billing concerns and work with all groups to bring to resolution
• Recommends and assists in the implementation of new processes and procedures
• Coordinates and produce monthly reports for management
• Performs other necessary duties and special projects as assigned
• Coaches and counsels Specialists on their job performances
• Conducts ad hoc projects as assigned by supervisor and/or manager

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​High School diploma or GED Equivalency

 

Preferred Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training

 

Skills, Licenses & Certifications

• Ability to demonstrate strong leadership skills
• Ability to have aptitude to quickly evaluate details to present at a summary level
• Ability to be flexible and demonstrated ability to work on multiple projects and deadlines concurrently and successfully
• Strong PC skills including Excel, Word, Access, PowerPoint, Sabre and Cognos

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Job Tags

Remote job, Flexible hours,

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