Top 3 Skills:
Experience with and supporting videoconferencing equipment and audiovisual equipment.
Basic working knowledge of audio equipment.
Experience diagnosing and fixing tier 1 computer issues.
Travel is required for this position. They will need to utilize their personal vehicle when traveling between court locations. Mileage will be reimbursed.
GENERAL SUMMARY
The Courtroom Technician (CT) position is a technical support professional who works with a team of IT specialists in assisting with technology in the courtroom including supporting desktop and laptop computers, office productivity software, audio/video equipment, remote hearings, and general technology for Judicial Branch employees as well as courtroom attendees as required by court proceedings. The CT is primarily responsible for direct technical support in courtrooms and courthouses, and may include other Judicial Branch facilities, offices, and judge chambers in Maine.
Even though the CT is an entry level position, the CT must be able to learn to work independently and must be capable of directing escalated problems to the appropriate resources. The CT requires excellent customer service skills and strong communication skills. Response to emergency calls during off hours is required. On the job training will be performed by other state staff as well as may be supplemented by classroom and/or electronic trainings. All training will be approved by the Manager of Technology & Infrastructure. Most duties will be at the CT home base courthouse however regional travel may be frequently requested. Statewide travel is also possible.
ESSENTIAL JOB FUNCTIONS
OTHER DUTIES AND RESPONSIBILITIES
The above list is intended to describe the general nature and level of work being performed by employees in this classification. A position may not be assigned all the duties listed, nor do the listed examples include all the duties that may be assigned.
KNOWLEDGE, SKILLS AND ABILITIES
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