Overview
Job Title: Insurance Agency Receptionist
Company: Advantage Insurance Agency
Location: Lincoln, NE
Position Summary
Advantage Insurance Agency in Lincoln, NE is seeking a friendly, organized, and customer-focused Receptionist to serve as the first point of contact for our clients. This role plays a key part in creating a positive experience for every visitor and caller while supporting our agents with essential administrative and clerical tasks. If you enjoy helping people, staying organized, and contributing to a professional team environment, we’d love to meet you.
Key Responsibilities
● Warmly greet clients and visitors and provide professional, helpful service.
● Manage a multi-line phone system: answer calls, direct inquiries, and take accurate messages.
● Assist clients with basic questions related to policies, payments, and agency procedures.
● Schedule appointments and maintain calendars for agents and office staff.
● Process customer payments and provide receipts with accuracy and professionalism. ● Keep the reception area clean, organized, and welcoming.
● Handle incoming/outgoing mail, email correspondence, and package deliveries.
● Provide administrative support to insurance agents, including data entry, preparing documents, and organizing electronic and physical files.
● Update client information within agency management software.
● Maintain strict confidentiality and adhere to insurance industry and agency compliance standards.
● Perform general office duties such as scanning, copying, filing, and ordering supplies.
Qualifications
● High school diploma or equivalent required.
● Prior receptionist or administrative experience preferred; insurance or financial services experience is a plus.
● Strong customer service, communication, and interpersonal skills.
● Proficiency with office equipment and common software (Microsoft Office, email platforms, and agency management systems preferred).
● Reliable, detail-oriented, and able to multitask in a fast-paced environment.
● Professional appearance and positive attitude.
● Ability to handle confidential information with discretion. Work Environment & Schedule
● Full-time position based in our Lincoln, NE office.
● Standard business hours, Monday–Friday.
● Collaborative, supportive team environment with regular client interaction. How to Apply Please submit your resume and a brief cover letter explaining your interest in the role and relevant experience to Nate@Advantageinsagents.com .
Pay: $35,000.00 - $55,000.00 per year
Benefits:
Work Location: In person
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