Helpdesk Technician Job at Thrive, Jeffersontown, KY

Z2FlUldiMEhoRDJGVzRVR1dIUjBGZVVaZ3c9PQ==
  • Thrive
  • Jeffersontown, KY

Job Description

As a Help Desk Technician, you’ll be on the front lines of our customer support experience—providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.

This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You’ll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.

Key Responsibilities:

  • Provide responsive, empathetic technical support via phone, email, and remote access tools.
  • Troubleshoot hardware, software, and network issues in live environment.
  • Participate in after-hours on-call rotation for emergency support.
  • Conduct equipment staging, setup, and testing ahead of field installation.
  • Document all customer interactions and resolutions accurately and promptly.
  • Assist with product testing, evaluation, and feedback for internal teams.
  • Maintain and update custom databases and client configurations.
  • Work collaboratively with team members to foster a learning and supportive environment.
  • Ensure all communications reflect professionalism and company values.

Desired Attributes:

  • Empathetic communicator who prioritizes customer needs.
  • Calm under pressure, especially in high-stress situations.
  • Naturally curious and eager to learn new technologies.
  • Team-oriented with a supportive and collaborative mindset.
  • Organized and detail-oriented in all aspects of work.
  • Proactive and self-motivated with a strong work ethic.
  • Adaptable to shifting priorities and fast-paced environments.
  • Positive attitude with a willingness to go the extra mile.

Qualifications:

  • Minimum 1 year of technical support experience in an end-user or help desk environment.
  • Familiarity with hardware/software troubleshooting and remote support tools.
  • Understanding of basic networking principles (e.g., IP addressing, routers, switches).
  • Experience with POS systems; FocusPOS or Gold Certification is a strong plus.
  • Proficient in Windows OS, Microsoft Office Suite, and remote desktop platforms.
  • Comfortable managing and updating technical documentation and support tickets.
  • Previous restaurant or hospitality experience (preferred, not required).
  • Participation in an after-hours support rotation or similar on-call structure.
  • Ability to assist in pre-installation setup and staging of IT equipment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A supportive and collaborative work environment.
  • Recognition for exceptional performance.

Thrive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us and become a valued member of a team where your technical expertise is recognized and rewarded!

Job Tags

Work at office, Shift work,

Similar Jobs

Strader's Garden Centers

Grower Assistant Job at Strader's Garden Centers

 ...Head Grower Straders Garden Centers Grove City Wholesale location is seeking an experienced Assistant Grower to support daily greenhouse and growing operations. This role is hands-on and detail-driven, requiring solid horticultural knowledge and the ability to make... 

Team Fishel

Construction Laborer Job at Team Fishel

 ...1936, weve been the Best Choice in utility engineering and construction. Safety is our top priority and is key in everything we do....  ...this position is $18.00 to $22.00 an hour depending on skills, experience, and qualifications.Join the team that has remained the best... 

Hanna Interpreting Services LLC

Japanese Interpreter Job at Hanna Interpreting Services LLC

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through ...

Spencer Ogden

Campus Security Operations Manager Job at Spencer Ogden

 ...projects in Hawaii and Singapore Data centres: Is currently in the construction phase of the Campus Park.PositionThe DC Security Operations Manager will be part of the Data Centre team.LocationBased in our offices in Batam, Indonesia.OverviewThe DC Security... 

Delta Marine

CDL A Driver Job at Delta Marine

WHO WE ARE Delta is a yacht builderthat delivers world-class yachts of the highest distinction. Delta was built on a solid foundation of trust and honesty. We began more than 50 years ago, crafting commercial fishing vessels that braved the worlds most intimidating...